Q1: What services do you provide?
We provide professional pre-hospital emergency medical care and clinical standby cover for events, TV & film production, touring artists, VIPs, UHNW individuals, maritime operations, and public attractions/venues. Our services include on-site treatment, medical escort and repatriation, clinical risk assessment, medical planning, and full event medical management.

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Q2: Are your staff qualified and insured?
Yes. All Ashley James Medical clinicians hold nationally recognised UK qualifications (EMT, Paramedic, or equivalent) and current HCPC, HPAC, or professional registration where applicable. We maintain £5 million public liability and £5 million medical indemnity insurance as standard, alongside full professional governance and clinical oversight.

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Q3: Do you provide ambulances or treatment facilities?
Yes. We can deploy a fully equipped ambulance, a temporary treatment room, or a medical tent depending on the nature of the event or contract. Where patient conveyance may be required, we work with trusted CQC-registered partners to provide compliant ambulance transfer services.

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Q4: Do you offer medical risk assessments and planning?
Absolutely. Every booking includes an enhanced risk assessment and, where appropriate, a Medical Assessment Plan (MAP) tailored to your event or site. We can also liaise directly with local authorities, Safety Advisory Groups (SAG), or other agencies in support of the event organiser.

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Q5: Do you work with agencies or directly with clients?
Both. We provide services directly to clients, production companies, event organisers, and private individuals, as well as through established agencies and management companies.

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Q6: How does your booking process work?

Our booking process is designed to be as easy and transparent as possible. 

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1. You can contact us via our website contact form, email, by telephone, or Whatsapp for Business to discuss your requirements.

2. We will then contact you within 24-hours at a time convenient for you, to provide a free consultation to find out more about the activity which you require medical services for.

3. Once we have all the details, we’ll immediately check our resource availability to see if we are able to facilitate your booking. If so, we will then provide a free, no-obligation quotation based on our current rate card.

4. Quotations are valid for 48 hours. To accept or decline a quotation, simply reply to the quotation email and let us know if you wish to proceed.

5. When accepted, a payment will be due to secure the booking, the amount depends on how far in advance your proposed service date will be (please see our deposit/payment information for details).

6. As soon as we have confirmed receipt of your payment, we will immediately commence the final planning stage to conduct site visits (where applicable), produce an enhanced Risk Assessment and Medical Assessment Plan (MAP). We will then send these documents to you as soon as possible, but no later than 7 days prior to the date of service provision to give us time to further amend these if required and so they can be sent to all relevant parties including local authorities 

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Q7: Do you require a deposit and when do I pay?
In order for us to undertake our due diligence checks and make all the relevant arrangements, we are regrettably unable to accept any bookings for services planned <14 days in advance.​

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• For services scheduled 14 days in advance, we require a minimum 75% deposit upon confirming a booking, with the remaining balance due the day prior to service.

• For services scheduled 30-15 days in advance, we require a minimum 50% deposit upon confirming a booking, with the remaining balance due the day prior to service.

• For services scheduled 30+ days in advance, we require a minimum 25% deposit upon confirming booking, with the remaining balance due the day prior to service.

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*Please note that a non-refundable £25 admin fee also applies to all confirmed bookings and is included in each quotation.

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*Please be aware that as per our Terms and Conditions of Service (TCoS) additional charges can sometimes apply post-service delivery, such as the cost of any unplanned staff overtime, or for the use of any resources or equipment not agreed in the original quotation for example. It is the responsibility of the client to ensure that they communicate any unplanned overtime, additional equipment or resource requirements to us at the earliest possible opportunity.

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*Cancellation charges may apply, please see our Terms and Conditions of Service (TCoS) for more details.

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Q8: How can I pay?
We accept card payments and direct bank transfer. We do not accept cash payments for security and accounting reasons.

 

Q9: What are your rates?
Our rates vary depending on the type of service, level of cover, and time of day or week. We do not publish specific prices online — all fees are based on our current rate card, and a full quotation will be provided upon enquiry, post-consultation.

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Q10: What if I need to cancel?
Cancellations must be made in writing at the earliest possible opportunity.

As per our Terms and Conditions of Service (TCoS), refunds depend on notice period given:

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• 30+ days: full refund (minus £25 admin fee)

• 30-14 days: 50% refund (minus £25 admin fee)

• <14 days: non-refundable

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Q11: Who supervises your clinical operations?
Our clinical services operate under the governance of our Clinical Director, Mary Barneville (HCPC Registered Paramedic), ensuring all operations meet CQC-aligned and JRCALC-based clinical standards.

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Q12: What happens if a patient needs hospital care?
If hospital transfer is required, we will:

• Stabilise the patient on scene

• Arrange transfer using our own, partner ambulance services, or local frontline emergency ambulance service (e.g. NHS).

• Provide a full handover and patient report form (PRF) to the receiving hospital or healthcare provider

 

Q13: How do you ensure patient confidentiality?
All Ashley James Medical personnel are bound by strict Confidentiality and Non-Disclosure Policies. We comply fully with UK GDPR, the Data Protection Act 2018, and NHS Caldicott Principles. All patient data is stored securely for seven years before being lawfully destroyed.

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Q14: What if an incident occurs during an event?
All incidents are logged, reviewed, and reported under our Clinical Governance Framework. Where appropriate, we submit anonymised reports to improve safety and compliance with local authority or insurer requirements.

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Q15: Do you provide VIP or close protection medical support?
Yes. We provide Close Protection Medical Escort Services for VIP and UHNW clients. Our medics are trained to integrate with security teams and maintain complete discretion under our Confidentiality and Non-Disclosure Policy.

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Q16: Do you offer medical support for touring artists or production crews?
Yes. We provide on-tour medical support for artists, production teams, and crew — both in the UK and internationally. Common issues include fatigue, dehydration, stress, musculoskeletal injuries, minor infections, and mental health support. We work seamlessly with production management and agencies to ensure continuity of care on the road.

 

Q17: Do you offer maritime or yacht medical cover?
Yes. We provide medical cover for private yachts and charter vessels, including UHNW clients, agencies, and charter companies. Our staff are trained in maritime first aid and onboard emergency management, and can also assist with firefighting, security, and deck duties as needed.

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Q18: Are you insured and regulated?
Yes. We carry full public liability and medical indemnity insurance, each with a limit of £5 million. We comply with all applicable UK healthcare, data protection, and employment regulations, and are ICO registered (ZB978840).

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Q19: Do you comply with environmental standards?
Yes. Our Sustainability Policy sets out our commitment to environmental responsibility, including reducing emissions, minimising waste, and supporting eco-friendly suppliers in line with ISO 14001 principles.

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Q20: Do you share my information with anyone else?
No. We never sell or share personal data. Information is only shared where legally required or to protect life — for example, with hospitals, police, or safeguarding authorities — in accordance with the Caldicott Principles and local safeguarding policies.

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Q21: Are you CQC registered?
We are currently working towards our CQC (Care Quality Commission) registration, supported by our extremely robust policies, procedures, and exceptional standards of clinical governance, leadership, and patient care. While we are not yet CQC registered, this should not detract from the high level of professionalism and quality that defines Ashley James Medical.
 

Our service operates to the same standards of safety, ethics, and accountability expected of a CQC-regulated provider.

Obtaining full CQC registration is an important milestone that will further demonstrate our commitment to excellence and enable us to undertake regulated activities — including the in-house ambulance conveyance of patients from scene to hospital.

 

In the meantime, we continue to deliver services to an industry-leading standard, ensuring every patient and client receives care, respect, and professionalism of the highest quality.

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Q22: How do you recruit and vet your staff?
We do not openly recruit general applicants. All Ashley James Medical personnel are specially head-hunted, invited, or personally recommended based on their proven background, clinical experience, specialist skills, and their commitment to upholding our values and delivering the exceptionally high standard of care we pride ourselves on.

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Every member of staff undergoes a rigorous, multi-stage vetting and verification process, which includes:

• Enhanced Police Vetting, including an Enhanced DBS check

• Advanced interview and behavioural assessment

• Fitness test

• Full qualification and competency verification

• Driving licence and Category entitlement checks (where applicable)

• Employment history screening

• Enhanced personal and professional reference checks

• Identity, eligibility to work, and right-to-practise verification

 

Only candidates who demonstrate professionalism, integrity, clinical competence, and alignment with our organisational values are invited to join our trusted and highly respected medical team.

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We are extremely selective — this ensures that every clinician or support staff member representing Ashley James Medical delivers safe, reliable, and outstanding care, every time.

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